Can’t find the answer you’re looking for? Need help booking on the course? Go a question about the course? No problem, our trainers are your point of contact, we don’t have a sales team or anything like that. Just quality CKP trainers waiting to answer your questions and help anyway we can.
Check the FAQs below, if you still can’t find what you’re looking for OR you would like to make an alternative payment then complete the short form to the right and we’ll be able to assist you.
Q: How long can I access the course
With CKP eLearning you get a full 12 months access to the course.
Q: I have forgotten my login details, what do I do?
If for whatever reason you have forgotten your password please click on the student login menu item, then click the “forgot password” link as shown in the image below, from there you will be able to generate a new password for your account.
For security reasons we don’t allow you to change your username, if for some reason you are unable to access your account then please use the form above to contact us.
Q: I paid by cheque/bank transfer but still can't login, what should I do?
If you have chosen to pay via Cheque OR bank transfer then you will only be able to access your account once all monies have cleared in to our account. Once monies have cleared a new account will be set-up for you and you will receive an email with your student login credentials.
Q: I paid by PayPal online but still can't access my student materials, what should I do?
If you have paid online via PayPal then you should be able to access the student materials immediately after purchase. If for some reason you can’t then please use the form above and contact us, we’ll be more than happy to assist you.
Q: What devices and internet browsers is the course compatible with?
The CKP eLearning course is built on a mobile responsive platform and should work on most major mobile and tablet devices, although we can’t guarantee that it will work 100% on ALL devices. The website is built to be compatible with the most popular browsers in mind, including but not limited to; Internet Explorer, Firefox, Chrome and Safari.
The website is NOT backward compatible and MAY work on older versions of browsers, HOWEVER if you are using older versions then for security reasons we recommend that you upgrade your browser version.
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On Line assessment centre training course reduced to £35 for CKP students.
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